Because we offer only the highest-quality goods, we are confident that you will be very satisfied with the items you purchase from the Merit Online Store. However, we do understand that sometimes you may want or need to return something that you have bought. Our aim is to make returns simple and hassle-free. Our return policy is outlined below:
Custom Orders:
As custom items are produced to order - unfortunately, we are not able to return for a credit once it in production/has been produced. All sales are final for these orders.
In-Stock Orders:
Please contact the Customer Service team at cs.merit@intandempromotions.com to initiate a return. You'll receive a return authorization number. This number should be noted on the outside of the box and returned at the customer’s expense to InTandem Promotions. Only items in prime condition and original packaging will be accepted and the return transaction will be processed.
Damaged Goods:
If goods are received damaged, please email the Merit Online Store Customer Service within 5 days of receipt at cs.merit@intandempromotions.com.
Please reference the order number in the subject line and provide us with an image of the damaged goods. If there is in-transit damage, we ask that you notify us immediately and we will begin the claims process with the freight carrier.
