We’ve all been there – time flies by and now it’s the week before your event.

If you are ever in a pinch, check out our Stock Tab as everything here is on the shelves, decorated, and ready for you to show off! All orders placed before 1 PM EST will be picked same day and all order after 1 PM EST will be picked and shipped next business day.

 For the most direct shipping method, please select UPS Ground. If you need additional assistance for shipping time estimates, please contact cs.merit@intandempromotions.com.

Yes, this is avaliable under your account. First LOG IN to the site by clicking the person icon next to the shopping bag. Please enter your e-mail address and password. Once you have signed into the site you will be directed to your order history.

From your Account Home Screen, you will be able to access your Order History. To review a past order, click on the Order Number on the left side of the screen. This will take you to the Order Summary.

Once you have completed reviewing the information, click on “Return to Account Home” to return to your Account Home Page. If you have any additional questions on your past orders, please contact the Merit Online Store Customer Service Team at  cs.merit@intandempromotions.com.

The Merit Online Store is powered by InTandem Promotions.

We have updated the navigation at the top to better assist your needs. However, if you are unable to find the items in any of our main categories, please see the instructions below for access the search bar.

For Desktop View: The Search Icon is located on the top left-hand corner of the Merit Online Store.

For Mobile View: Please see Search Icon on the top right-hand corner of the screen next to the Cart Icon.

If you are still unable to find what you are looking for please utilize the “Quote Request” located under the “Resources” Tab.

Placing an order with us is fast and easy!Once you've found the items you would like to purchase, simply click on the Add to Cart button then the Checkout button within the basket page. Next follow the instructions on each page. You can continue to shop by clicking on the “X” to close out the window and make your next selection.

We strive to maintain stock levels. However, occasionally we may run out of or run low on a particular item.

Inventory quantities for each item are shown on the item page. If you proceed with an order over our current inventory levels, we may fulfill your order with what is avaliable on hand. The remainder will be automatically shipped once the backordered items are avaliable.

Please note some items may be discontinued and the backorder option will not be available. Please expect a delay in your shipment if you order any items on backorder.

 

Once you have placed your order, you will be automatically directed to the Confirmation Page. The email associated with your account will also receive and order confirmation email once it has been processed.

To check the status of your order at any time, please log in and access your Account Home and click on the order number.

If you do not receive an Order Confirmation Email or are not automatically directed to the Confirmation Page, please check your Account Home Page on the Merit Online Store.

 

Although most online orders go very smoothly, occasionally you may experience some bumps in the road.

If you are not sure about what to do next to complete your order, try returning to the home page by clicking on the Merit Logo at the top of the screen. Once you are back on the Merit Online Store Landing Page, click on Shopping Bag Icon in the top right-hand corner to restart the check-out process.

If you continue to have trouble with your order, please contact the Customer Service team at cs.merit@intandempromotions.com.

In-Stock Items: Orders received prior to 1:00 p.m. EST will ship same business day (Monday through Friday, excluding holidays).

If you place an order for an item on backorder and for items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.

Custom Items: All custom orders are made to order. Standard production timelines are 15-20+ Business Days. If you need any custom items expedited, please reach out to your Merit Online Store Customer Service Team at cs.merit@intandempromotions.com and reference the items in need.

Delivery: Depending on delivery location, please allow an average of 2 to 5 business days for UPS Ground delivery. Please note that UPS does not deliver to PO boxes. If you have Special Delivery Instructions, please include in the textbox in the cart at the bottom left-hand corner of the screen.

We accept American Express, MasterCard, Discover and Visa.

Your credit card is charged when the order is placed online. A charge for the item(s) purchased will show on your credit card statement, billed as InTandem Promotions.

The Merit Online Store is Powered by InTandem Promotions

To cancel your order, please contact the Customer Service team to cancel your order in writing via email to cs.merit@intandempromotions.com. Please reference your order number in the subject line.

Please note any custom orders in production cannot be cancelled. Cancel requests for in-stock orders must be received prior to the order shipping out.

Because we offer only the highest-quality goods, we are confident that you will be very satisfied with the items you purchase from the Merit Online Store. However, we do understand that sometimes you may want or need to return something that you have bought. Our aim is to make returns simple and hassle-free. Our return policy is outlined below:

Custom Orders:

As custom items are produced to order - unfortunately, we are not able to return for a credit once it in production/has been produced. All sales are final for these orders.

In-Stock Orders:

Please contact the Customer Service team at cs.merit@intandempromotions.com to initiate a return. You'll receive a return authorization number. This number should be noted on the outside of the box and returned at the customer’s expense to InTandem Promotions. Only items in prime condition and original packaging will be accepted and the return transaction will be processed.

 

Damaged Goods:

If goods are received damaged, please email the Merit Online Store Customer Service within 5 days of receipt at cs.merit@intandempromotions.com.

Please reference the order number in the subject line and provide us with an image of the damaged goods. If there is in-transit damage, we ask that you notify us immediately and we will begin the claims process with the freight carrier.

INSPECT ALL PACKAGES IMMEDIATELY UPON RECEIPT.

All damages, shortages, or errors must be reported within five (5) business days of receipt of package. Please have your order confirmation ready when you contact the Customer Service team.

Returns:

For items received by the customer that are incorrect or defective, please contact the Customer Service team at cs.merit@intandempromotions.com within 5 days of receipt of your package.Provide a description of the damage and we will process a replacement item right away, if in stock, given the damage was not a result of shipping damage. If there is in-transit damage, we ask that you notify us immediately and we can begin the claim process with the freight carrier.You'll receive a return authorization number. This number should be noted on the outside of the box. A return shipping label will be emailed to the customer at no cost. Merchandise needs to be returned within 30 days of receipt. Correct merchandise will be sent to the customer upon receipt of the returned merchandise at no additional charge to the customer.

Refused Shipments:

Shipping and handling charges on refused shipments are the responsibility of the customer.